Refund Policy

Please read carefully before making a purchase

No refunds after purchase

We are unable to offer refunds on games once a purchase is complete. We source our games directly from Steam and cannot obtain refunds from them, so we cannot process refunds to customers. Please review your choice carefully before completing a purchase.

Why we cannot refund

GameVault is a third-party store—we are not Steam or Valve. We buy game keys and licenses directly from Steam. Once we complete a purchase on our side, the game is delivered to you and the transaction with Steam is final. Steam does not provide us with a way to refund those purchases, so we are not able to refund you after you have bought a game from us.

Before you buy

We encourage you to:

Check the game’s system requirements and store page
Read reviews and product details
Confirm the correct platform (e.g. Steam)
Ensure you want the game before completing checkout

Paying with KokoPay (pay later)

If you paid using KokoPay (3 monthly installments), the same no-refund policy applies: we cannot refund the game once it is delivered. Your installment agreement is with KokoPay; you must complete all payments as required by their terms. Questions about installments or missed payments should be directed to KokoPay.

Order or payment errors

If you were charged but did not receive your game, or if there was a clear error (e.g. wrong game, duplicate charge), contact our support team with your order details. We will look into it and, where appropriate, resolve the issue. This does not include change-of-mind or playtime-based refunds.

Contact support

For questions about this policy or to report a problem with an order (e.g. non-delivery, wrong product, billing error), please contact us via the Contact page or our support email. We will respond as quickly as we can.